Help & FAQ

Digital PDF statements for US checking and savings accounts in USD, up to 15 pages and 4 MB. “Digital” means you can select the text in the PDF — it was downloaded, not scanned.

Open it in Preview (Mac) or your browser, then choose Print → Save as PDF. Upload the new, unlocked copy.

The PDF has no text layer (it's an image). Download the original statement from your bank's website instead. Scanned statements are on our roadmap.

Download a shorter period from your bank (for example, one month at a time), or split the PDF.

Not yet — one statement at a time. Batch upload is planned.

Opening balance + every credit − every debit equals the closing balance printed on the statement, to the cent, and every printed running balance agrees with the transactions.

The numbers don't add up — usually a transaction was missed or misread. We point to the first row where the running balance stops matching. Compare that area with your PDF and fix or add the row.

We couldn't find the opening or closing balance on the statement. Enter them yourself on the review page to run the check. We'll never show a green check without a real check.

If a line looks like a transaction but can't be read reliably, we leave it out and tell you, rather than guess. Use “Add missing transaction” to add it.

Nothing while we launch: every statement can be fully reviewed and exported for free. Paid packs ($9 for 5 statements) will start later, and we'll announce it here first.

Payment confirmation can take a few seconds. Reload the payment page — it's always safe and never charges twice. If credits still don't appear after a few minutes, contact us with your order reference.

Use the recovery code from your payment confirmation on the Pricing page.

Try again — unlocked statements can be downloaded any number of times until they're deleted (24 hours after upload). If an export fails on our side and you never got the file, the credit is returned automatically.

No. It's processed in memory and discarded. Only the extracted transactions are kept — encrypted — until they're deleted.

Yes. Click “Delete now” on the review page.

No, never.